ibekeen

iBEKEEN Return & Refund Policy

Last Updated: [Insert Date Here]

At iBEKEEN, we prioritize customer satisfaction and strive to provide the best possible service. If you are not satisfied with your purchase, you can take advantage of our Return & Refund Policy under the following terms:

1. Return Period:
Customers have the right to request a return within 14 days from the date of receiving the order.

2. Conditions for Return Acceptance:

  • The product must be unused and in the exact same condition as received.
  • The product must be in its original packaging, with all accessories, tags, and free gifts included (if any).
  • Returns are not accepted for products that have been damaged, altered, or excessively used by the customer.

3. Return Costs:

  • The customer bears the full cost of the return process (shipping and return fees), unless the product is defective or damaged due to a supplier error.

4. Return Address:

  • If the return is approved, the customer will be directed to send the product directly to the Supplier’s address, not to iBEKEEN’s company address. The customer will be provided with the relevant supplier’s address after the order status is verified.

5. Dispute Resolution (Partial Compensation Option):

  • As a company offer to resolve disputes amicably, and in certain cases (such as a minor defect or product dispute), the customer may choose to keep the product and receive a 50% compensation of the order price.
  • Conditions for this option:
    • The customer must provide proof of defects or issues with the order (e.g., photos or videos showing the problem).
    • This option is subject to the company’s evaluation and prior approval.
    • Upon approval, the customer will be compensated with 50% of the order price and will keep the product without needing to return it.

6. How to Request a Return:

  1. Contact us via email at [Insert Your Email Address] within 14 days of receiving the order.
  2. Provide your order number and a description of the issue (with photos if possible).
  3. We will review your request and respond within 48 hours.
  4. If approved, we will provide you with return instructions and the supplier’s address.

7. Cases Not Covered by Returns:

  • Custom-made products (made to order).
  • Products that have been used or washed.
  • Products received more than 14 days ago.

8. Refunds:

  • After receiving and inspecting the returned product, you will be notified of the approval or rejection of your refund request.
  • If approved, the refund will be processed within 7-10 business days, using the original method of payment.

9. Contact Us:
For any inquiries regarding our Return Policy, please contact us at:

  • Email: [Insert Your Email Address]
  • Or through the “Contact Us” page on our website.